Utilities

Transformative Utilities Software and Services

Separate Reality has more than 20 years’ experience developing innovative digital solutions including utilities software, apps, frameworks, a digital payment solution, point of sale software and call centre solutions.

A trusted partner for the long-term, we offer seamless digital experiences that can benefit both your business and your customers.

You can increase revenue, reduce costs, improve sales and customer satisfaction, enhance user experience, and gain valuable customer insight with our product stack. Our team of experts will work closely with you to understand your business ambitions and customer touchpoints to devise a digital solution which meets all your needs. Whether you want to create a digital solution in which your customers can manage their account, pay bills, change their tariff, or speak to one of your customer service representatives, we can develop an all-encompassing solution for your business.

At the centre of our product stack is our advanced integration platform, the SR-SSB, which allows us to create a unified experience which is tailored to your customer journey and business processes. The SR-SSB can plug into your systems, whether a payment gateway or a billing system, to present them as one through a single unified API on which other systems can connect. Our transformative platform also leverages your current systems meaning you don’t need to go through the costly and lengthy process of changing your architecture.

To allow us to tailor the platform to the unique needs of your business and your customers, the SR-SSB offers a breadth of business focused capabilities. This includes eCommerce, a wide-ranging product catalog with a rules engine, templated outbound communications, customer preferences management, business intelligence and data caching. An investment for the long-term, these functionalities can easily be plugged in or switched within the SR-SSB, in line with the evolving needs of your business, meaning you benefit from low cost of change.

The flexibility of the SR-SSB, as well as our numerous plug-ins, mean we can support you whatever your business goals, whether it is reducing call centre operations, streamlining your process and systems, or advancing from a legacy approach to a fully digital-driven, centralised customer experience.

Our team of experts keep their fingers on the pulse of the technology industry, as well as the latest trends, regulations, and best practices of the utilities industry. This means you can be confident that our solutions will add tangible value to your business and enhance your customer experience.

We work with global organisations of varying size and across a breadth of sectors. Our clients include Optus, Comverse, Virgin Mobile, IBM, Orange, Vodafone, Foxtel and Progresif.

View Industries