Separate Reality provides pro-active managed services to help you maximise your return on investment during the ‘In-Life’ phase of our digital product stack.
We offer a range of support options to our customers, from base support through to proactive fully managed services. Our support packages are tailored to your business’s needs and take into the account the level of support you require, your in-house capabilities, the functionality and scale of your solutions, and the number of users supported.
Analytics and Insight
We can provide you with the analytics and insight you need to power direct marketing and make informed business decisions. If the data is captured by the SR-SSB, then we can provide you with it!
This can include providing you with detailed analytics on profiling behaviour and spending patterns; analysis on which products are driving revenue for your business; and system performance monitoring.
We can monitor feedback and analytics data to ensure that your customers are continually getting the best possible experience.
Upgrades and Updates
We ensure that updates to third party software and hardware, such as new devices or operating system releases, are tested and optimised to meet the ever-changing market.
We can create a Support Desk which you can use to log issues and monitor their status. We check the support desk daily and investigate bugs as they are raised, all to ensure your systems perform optimally at all times.
We pride ourselves on developing close and productive partnerships with our customers whether we are acting as your outsourced digital provider or an extension to your team. We do this through open and regular communication, a flexible approach, and delivering innovative solutions and bespoke support tailored to your business’s requirements. Our clients’ success is our success.