Separate Reality offers Point of Sale (POS) software which our customers can swiftly deploy into their shops.
With our POS Software you can provide your customers with a unified and engaging experience, and your agents with a streamlined service process. The software also plugs directly into the SR-SSB to interact with your customer data and business processes.
Designed to strengthen your customer journey, our POS solution flows are conversation-driven, allowing your agents to engage fully with the customer in an organic manner as opposed to a rigid pre-defined screen-by-screen flow. For example, a customer may be speaking with an agent and remember items they want ‘out-of-order’, we believe that the POS software should accommodate this and allow for a quick-change of the current view to better reflect the customer’s requests.
Our Point of Sale solution not only allows for engaging and interactive self-service and customer-care, but also presents great upsell opportunities through features such as promotions. Furthermore, our POS software can be integrated with in-store till and payment systems such as electronic funds transfer a point of sale (EFTPOS).
You can also improve your processes, manage your store and field agents and easily calculate the appropriate commission with our Point of Sale solution which incorporates organisation hierarchies and agent referral codes.