Telecommunications

Trusted Telecom Software and Solutions

Separate Reality has more than 20 years’ experience developing innovative telecom software. In fact, our advanced integration platform the SR-SSB was initially developed for the telecoms industry and has been evolving to anticipate and even exceed the industry’s ever-changing needs.

Our mission is to develop and implement seamless digital experiences that empower and benefit both businesses and their customers. The SR-SSB, as well as our apps, frameworks, digital payment solution, point of sale and call centre solutions, allow us to create a unified experience which is tailored to your customer journey and business ambitions, all while maximising on your current systems.

The SR-SSB is an advanced integration platform which we can plug into your many systems, from payment gateways and billing systems to real-time charging to inventory management and postal delivery systems. Having plugged these in, the SR-SSB then presents all the different systems as one through a single unified API on which other systems can connect.

Designed to meet the needs of telecoms MVNOs and MVNEs, the SR-SSB offers a range of business focused capabilities such as eCommerce, a comprehensive product catalogue with a rules engine, templated outbound communications, customer preferences management, business intelligence and data caching to name but a few.

Our product stack caters to all of your customer touchpoints and can bolster and monitor all digital interactions they have with your company allowing you to improve sales, increase customer satisfaction, enhance user experience, and gain valuable customer insight. Whether you want to create a digital platform in which your customers can manage their account; pay bills; purchase additional data; shop for add-ons; report their device or SIM as lost, damaged or stolen; or even swap and gift data, our solutions can help you. Not only can they add real value to your business and enhance your customer experience, but they have low cost of change and can reduce your call centre operations – saving you valuable time and money.

Our digital solutions have been tried and tested, and most importantly are trusted by telecoms providers, MVNOs and MVNEs around the globe. Our clients include Optus, Comverse, Verizon, Virgin Mobile, IBM, Orange, Vodafone, Foxtel, VADSA and Progresif.

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