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Here you can stay up to date with our latest digital news, company updates, case studies, and gain advice and insights from our experts.

What is an App Framework?

What is an App Framework?...

App frameworks provide a foundation for the development of apps with common functionalities, libraries, and components. The benefit to businesses? Frameworks can significantly reduce the time required to develop apps.

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Case study: Progresif

Case study: Progresif...

When combined, the SR-SSB and SR-App Framework, enables customers to leverage their existing OSS/BSS infrastructure and deliver high quality self-care apps with tailored user journeys to engage customers, foster growth and encourage loyalty.

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The CX of B2B

The CX of B2B...

In recent years, many telecoms providers have focused their business on the B2C market. However, it is anticipated that there will be a growing number of these providers making a concerted effort to maximise opportunities in the B2B market.  

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Driving Digital First Customer Experiences

Driving Digital First Customer Experiences...

Given the high frequency of use and the strong psychological pull that smart phones have over the majority of consumers, it is no surprise that phone apps are strongly favoured over mobile websites.

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Nick Jennings: A reflection on 2022

Nick Jennings: A reflection on 2022...

2022 was an exciting year for Separate Reality.  We worked with amazing clients, both old and new, and on some truly fascinating projects.

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Our Digital Project Methodology

Our Digital Project Methodology...

Here our experts provide an insight into the digital project methodology we use and our approach to developing bespoke solutions to meet the needs of our customers.

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Separate Reality Joins TM Forum as a Corporate Member

Separate Reality Joins TM Forum as a Corporate Member...

 We are pleased to announce that Separate Reality has joined TM Forum, a global industry association for the telecoms sector, as a corporate member.  

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Our Advanced Integration Platform

Our Advanced Integration Platform...

Transform and optimise your digital ecosystems with our dynamic and innovative software, the SR-SSB.

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A fresh look for Separate Reality: An enhanced user experience

A fresh look for Separate Reality: An enhanced user experience...

You may have noticed that we have recently refreshed our brand and relaunched our website. This is an exciting time for Separate Reality, and we wanted to give you an insight into why we made these changes and what they indicate for the future.

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Committed to Supporting our Local Community

Committed to Supporting our Local Community...

As part of our commitment to our local communities, we sponsor the Wylam Rockets under eight boys football team.

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Think. Start. Move.

Think. Start. Move....

Tom Westgate talks to Separate Reality’s Alistair Woodward and Nick Jennings about how a minimal viable product can become your most valuable player.

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Big data, big bills, big customers, big client… big solutions

Big data, big bills, big customers, big client… big solutions...

As the second largest US state, there’s nothing small about Texas. And with a network reaching over 17 million homes and a $97.4 billion revenue (2008), there’s nothing small about Verizon, either.

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A smart app is a smart investment

A smart app is a smart investment...

Given the high frequency of use and the strong psychological pull that smart phones have over the majority of consumers, it is no surprise that phone apps are strongly favoured over mobile websites.

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Our journey to find the perfect balance for Mobistar

Our journey to find the perfect balance for Mobistar...

How we found the perfect balance between business needs, user experience and cost-effectiveness to define a product-driven solution that offered a consistent, best-in-class customer experience for Mobistar – a Belgian telecoms provider with over 4 million customers.

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Consultancies need more than brains and brawn

Consultancies need more than brains and brawn...

When I started out as a consultant in the late 1990s the ‘dot com’ was in full swing. Life was simple. All you needed to be successful was the knowledge of a couple of methodologies, some programming languages, some frameworks, a couple of design patterns, a good dose of motivation and the company of like-minded people to bounce ideas off. And if you wore a suit you could charge double!

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2.5 million customers, 10,000 miles, one delighted client

2.5 million customers, 10,000 miles, one delighted client...

How we revolutionised the customer management experience for leading Australian TV services provider Foxtel.

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Customer experience, cost, and communication: here’s what you need to look out for if you’re considering unbundling your self care app.

Customer experience, cost, and communication: here’s what you...

There’s a new trend in the global app marketplace. It’s called unbundling. It’s changing the dynamics of mobile app creation and use. And it’s something you need to think very carefully about, especially if you operate a self care app.

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Did you know a smile can be heard?

Did you know a smile can be heard?...

The communication, media and utility industry is moving at an incredible pace with more and more companies trying to be the single provision point for a number of services.

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