Insights

Digital Solutions and Consultancy Services

Our Advanced Integration Platform

Our Advanced Integration Platform...

Transform and optimise your digital ecosystems with our dynamic and innovative software, the SR-SSB.

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A fresh look for Separate Reality: An enhanced user experience

A fresh look for Separate Reality: An enhanced user experience...

You may have noticed that we have recently refreshed our brand and relaunched our website. This is an exciting time for Separate Reality, and we wanted to give you an insight into why we made these changes and what they indicate for the future.

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Committed to Supporting our Local Community

Committed to Supporting our Local Community...

As part of our commitment to our local communities, we sponsor the Wylam Rockets under eight boys football team.

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Think. Start. Move.

Think. Start. Move....

Tom Westgate talks to Separate Reality’s Alistair Woodward and Nick Jennings about how a minimal viable product can become your most valuable player.

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Big data, big bills, big customers, big client… big solutions

Big data, big bills, big customers, big client… big solutions...

As the second largest US state, there’s nothing small about Texas. And with a network reaching over 17 million homes and a $97.4 billion revenue (2008), there’s nothing small about Verizon, either.

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A smart app is a smart investment

A smart app is a smart investment...

Given the high frequency of use and the strong psychological pull that smart phones have over the majority of consumers, it is no surprise that phone apps are strongly favoured over mobile websites.

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Our journey to find the perfect balance for Mobistar

Our journey to find the perfect balance for Mobistar...

How we found the perfect balance between business needs, user experience and cost-effectiveness to define a product-driven solution that offered a consistent, best-in-class customer experience for Mobistar – a Belgian telecoms provider with over 4 million customers.

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Consultancies need more than brains and brawn

Consultancies need more than brains and brawn...

When I started out as a consultant in the late 1990s the ‘dot com’ was in full swing. Life was simple. All you needed to be successful was the knowledge of a couple of methodologies, some programming languages, some frameworks, a couple of design patterns, a good dose of motivation and the company of like-minded people to bounce ideas off. And if you wore a suit you could charge double!

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2.5 million customers, 10,000 miles, one delighted client

2.5 million customers, 10,000 miles, one delighted client...

How we revolutionised the customer management experience for leading Australian TV services provider Foxtel.

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Customer experience, cost, and communication: here’s what you need to look out for if you’re considering unbundling your self care app.

Customer experience, cost, and communication: here’s what you...

There’s a new trend in the global app marketplace. It’s called unbundling. It’s changing the dynamics of mobile app creation and use. And it’s something you need to think very carefully about, especially if you operate a self care app.

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