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Smart Software Solutions

Our Work

We provide customer-care and self-care solutions for media and telecoms businesses across the globe that reduce costs and increase loyalty.
Our journey to find the perfect balance for Mobistar

Our journey to find the perfect balance for Mobistar

How we found the perfect balance between business needs, user experience and cost-effectiveness to define a product-driven solution for over 4 million customers.
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FEATURED ARTICLE

FEATURED ARTICLE

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2.5 million customers, 10,000 miles, one delighted client

2.5 million customers, 10,000 miles, one delighted client

How we revolutionised the customer management experience for a leading Australian TV services provider.
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BIG DATA, BIG CLIENTS, BIG SOLUTIONS

BIG DATA, BIG CLIENTS, BIG SOLUTIONS

How we applied big thinking - and a big solution - to one of the USA’s biggest suppliers of internet services.
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Experts in customer experience and self-care across multiple channels

We provide consultancy and software that deliver complete and compelling user experiences for both subscribers and employees.

We believe that successful self-care is the key to customer satisfaction and increased return on investment. And we know the best way to deliver effective user experience is through efficient integration with your existing systems.

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    We deliver a seamless user experience from start to finish. Our solutions are simple, cost efficient and low risk.
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    They also look good, tailored in the most effective way for your brand.
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    Enhancing your customer’s experience boosts brand loyalty, reduces operational costs and improves sales opportunities.

Our smart self-care software gives a 360° view of the relationship a subscriber has with their operator and provides the tools to manage it. Our products are used by consumers, business users, call-centre staff, shop dealers, call-out engineers or whoever needs to interact with that relationship.

We have an end-to-end modular offering that covers all parts of the self care journey. Our software runs on a wide range of devices including tablets, smart phones, TVs, games consoles, laptops and desktops.

Our consultancy and software provide an excellent return on investment by:

  • Adding value to your customer experience through positive user experiences
  • Strengthening brand loyalty and reducing churn
  • Cutting operational costs by deflecting costly queries away from the call centre
  • Increasing sales by enabling tailored communications with consumers
  • Promoting a low cost of ownership with a product that is easy to maintain and change.
Get in touch
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Our Products

We provide consultancy, software and support to the communications and media industries.

CONSULTANCY

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INTEGRATION PLATFORM

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SMART PORTALS

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SMART APPS

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SUPPORT

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Our People

A dedicated team with wide technical expertise and deep understanding of client systems.
Nick

Nick

MANAGING DIRECTOR
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Alistair

Alistair

OPERATIONS DIRECTOR
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Malcolm

Malcolm

CHAIRMAN
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Jill

Jill

MARKETING
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Contact

phone 0191 211 1931

email 

visit i6 Charlotte Square, Newcastle upon Tyne, NE1 4XF, United Kingdom