Our Work
We provide customer-care and self-care solutions for media and telecoms businesses across the globe that reduce costs and increase loyalty.
Experts in customer experience and self-care across multiple channels
We provide consultancy and software that deliver complete and compelling user experiences for both subscribers and employees.
We believe that successful self-care is the key to customer satisfaction and increased return on investment. And we know the best way to deliver effective user experience is through efficient integration with your existing systems.
Get in touch
Our smart self-care software gives a 360° view of the relationship a subscriber has with their operator and provides the tools to manage it. Our products are used by consumers, business users, call-centre staff, shop dealers, call-out engineers or whoever needs to interact with that relationship.
We have an end-to-end modular offering that covers all parts of the self care journey. Our software runs on a wide range of devices including tablets, smart phones, TVs, games consoles, laptops and desktops.
Our consultancy and software provide an excellent return on investment by:
- Adding value to your customer experience through positive user experiences
- Strengthening brand loyalty and reducing churn
- Cutting operational costs by deflecting costly queries away from the call centre
- Increasing sales by enabling tailored communications with consumers
- Promoting a low cost of ownership with a product that is easy to maintain and change.
Watch our brilliant video animation for more info
Our People
A dedicated team with wide technical expertise and deep understanding of client systems.
Articles
Read some of the ideas, problems and solutions we think about.
Contact
phone 0191 211 1931
email tellmeabout@separatereality.co.uk
visit i6 Charlotte Square, Newcastle upon Tyne, NE1 4XF, United Kingdom